Recognising behaviour under stress is often an eye-opener for people.
A few years ago I was introduced to the nonverbal strategy analysis, a method of studying highly-repetitive micro-movements of eyebrows and eyelids within minutes to find out what messages people are sending out and what their qualities, pitfalls, needs and communication strategies are under pressure.
For me this was an AHA experience because for years I had been training in nonverbal communication, team dynamics and personality. In one fell swoop I was given a method that combined everything and dropped it into place. For me this was the absolute deepening of my field of expertise. One that I still enjoy today and look forward to further developments.
In addition to previous certifications in the field of nonverbal communication, communication techniques, coaching, team dynamics and personality, I did get a new perspective on the other and also despite all the assessments I had already made: myself ;-).
In the beginning I was a bit sceptical because the method ensures that all other body language is seen as more situational. It's still valuable and yet it's more interesting to dive deeper into people's behaviour through the highly-repetitive micro-movements on the face. Behaviour (and certainly under pressure) can, as it were, be made more predictable through this method.
My coaching clients were the ideal "guinea pigs" to observe. I quickly noticed what I learned about the fight, fligt and freeze signals on the face matched the beliefs and challenges of my clients. During my sales conversations I quickly noticed how I could better use the conversation and what the client needs to get a safe feeling at the table. During my training sessions I regularly surprised trainees about their needs in cooperation with a spot-on observation linked to the method. During team scans, after analysis, teams come to different insights about their cooperation and communication patterns.
Last year I started passing on the knowledge thanks to my certification as an INSA master professional together with my colleague Sofie-Ann.
The added value?
Negotiators write in their testimonials: that this method is very useful in practice.
Mediators respond better to the needs of their customers based on what they perceive in the facial muscles. Because they know exactly what is going on, customers experience less stress through targeted interventions and are more likely to talk about what is really going on.
A second testimonial from a mediator-advocate: for me, the training was an added value to my practice. As a mediator now is expected to make the appropriate interventions at the right time. By very quickly feeling the parties at the table and knowing what type of personalities are sitting in front of you, I can feel much quicker with which interventions I can find out what the interests of the parties are.
Recruiters get a completely different view of the candidate by looking at the personal nonverbal repertoire and find it a welcome addition to existing tests.
Psychologists can really appreciate the practical applicability of this training because you can look objectively at what is happening on your face and thereby identify people's qualities, pitfalls and needs.
We can go on for a while. In this blog we explain the method in more detail. On the site there are more posts, podcasts and radio fragments.
We give a few more evening sessions where you can already get a taste of what you can learn in the course.
You are welcome:
– What does your face say?, information session with Sofie-Ann, Thursday 3 October at 7.30 p.m. in the cosy Wonderwijvenhuis, Wommelgem. An email to let us know that you are coming is enough.
– Discover your personality through non-verbal communication, with Dana, Tuesday 15 October at 7.30 p.m., Coach Café Brussels. Register in advance here.
– Speakers' evening in the context of Mediation Week with Dana Ketels. Wednesday 16 October at 7 p.m., Ghent. More info and registration here. Acknowledgement by the Federal Conciliation Committee for 3 hours.
Would you like to reserve a spot during one of our pipes?
We have planned three training courses. On each page you will find detailed information:
– Brussels, 3 and 17 March (in English)
Check the other workshops on the tab open workshop.
Questions, comments or anything else. Shoot!